I connected my Shopify store to the Facebook sales channel and enabled setting for Messenger texts to be received by Shopify Inbox. However, any test message I send through messenger is not being received by Shopify Inbox. I’ve disconnected and reconnected several times with no results.
Any help or insights would be appreciated.
Greetings, @DadhamiFashion .
Thank you for reaching out and posting this question!
I understand that you’re trying to connect Shopify Inbox with Messenger, and the messages aren’t being received by Shopify Inbox. Just to confirm, did you try following our step-by-step guide for setting up Shopify Inbox?
It’s possible that the issue to due to third-party cookies (desktop) or cross-website tracking (iOS) being disabled, so I’d recommend checking your browser and/or device settings. However, if you’ve followed our guide and the problem continues to persist, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
I’d love to know whether enabling the cookies or cross-website tracking can help resolve the issue. Keep me posted!