Good day . Please , have installed Facebook pixel on my website , and its showing active with the help of Facebook pixel helper , its also showing page view active. When I wanted to setup events e.g. purchase event, its showing this : A pixel wasn’t detected on this website. Check that the URL you’ve entered is correct, or use Test events to make sure that you have a pixel set up on this website.> > Have turned off adblocker , cleared cache and history , turned on advanced matching.> > yet no result . Please , who has experienced this ,and how were you able to solve it
Hi @JosephJunior !
It seems like there was a problem setting up your Facebook pixel. I highly suggest that you reach out to Facebook so they can further check if the issue is going on their end.
Hi @JosephJunior ,
Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request.
As @SealSubs-Roan has mentioned, I’d encourage you to connect with Facebook directly as a first step. To do so, you can head into the Facebook & Instagram channel from the Shopify admin and select the ‘Get Support’ button:
If after connecting with Facebook, you continue experiencing trouble please feel free to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details here through the Community.
Please let me know if you have any other questions.