Ok I’ve spend hours trying to solve this…but I’m stuck. Can someone help?
First thing to mention is:
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Shopify store is filled and working
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Catalog linked to Facebook Business and is visible in my main Instagram account
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nothing to complain there
Main account: Jop Hermans Photo (all working well)
Second account: Surf.Prints (wish to use the same catalog as main account)
I try to connect the same catalog to my second Instagram account (Surf.Prints), so I can generate more traffic. I’m totally lost in the steps I have to take. What I tried so far:
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add the catalog in Facebook Commerce Manager, there I get redirected to Shopify to use the ‘Facebook Sales Channel’
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Facebook Sales Channel for some reason is disconnected and unable to reconnect
Is it safe to uninstall and reinstall the Facebook Sales Channel?
I really don’t want to mess up my existing connection with Instagram.
Can someone please have a look with me?
