Hi Everyone,
My Shopify store has been disconnected from facebook and instagram sales channels.
When I click on connect account.
the following error occurs, i have removed the sales channel and tried again but the same error keeps coming up.
Topic summary
A Shopify merchant is experiencing persistent connection issues between their store and Facebook/Instagram sales channels.
The Problem:
- Store has become disconnected from both Facebook and Instagram sales channels
- Attempting to reconnect triggers a recurring error
- The merchant has tried removing and re-adding the sales channel, but the same error continues to appear
- An error screenshot was shared to illustrate the issue
Suggested Solution:
- Another user recommends contacting Shopify Support directly to refresh the account and resolve the connection problem
Status: The issue remains unresolved and requires official support intervention.