my package was not delivered! ACI logistics was supposed to deliver it and they did not! The delivery person sent a picture of my package inside of their vehicle. Not at my door. Said it was delivered. They stole it! I either want another one or I want my money back! I have tried to contact the place where I bought the product to no avail. Their email is not a correct one and cannot be delivered. Of course there’s no customer service phone number as there is not for your company either. Contact me as soon as possible to resolve this!
Topic summary
A customer reports a failed delivery by ACI Logistics, where the driver photographed the package inside their vehicle rather than at the delivery address and marked it as delivered. The customer suspects theft and is seeking either a replacement or refund.
Key Issues:
- Unable to contact the merchant: provided email address bounces back
- No customer service phone number available
- Package appears to have been stolen by delivery personnel
Status: Unresolved. The customer is demanding immediate contact to resolve the situation. One commenter suggested trying TikTok Shop as an alternative platform, which appears unrelated to resolving the current delivery issue.
Have you ever considered trying the Tik Tok shop platform?