I searched up some of the threads that have the same context such as “Why is my credit card payment failing on Shopify?” The solutions seem to result in having to remove the payment details and re-enter it which is not available on our end as far as I know.
Could there be other solutions similar to the linked thread that could help resolve the customer’s issue before advising them to contact their bank? Thank you.
When a customer encounters an error while updating their card payment details on your Shopify store, start by checking the error message for clues. Ensure they’re entering their card information accurately, including the card number, expiration date, CVV code, and matching billing address. If the issue persists, suggest trying a different card or clearing their browser’s cache and cookies. Remind them to check that their card is active and not expired, as banks may block transactions for security reasons. If these steps don’t resolve the issue,
