It would be very helpful if Shopify could add a dedicated Replacement Order function for defective, damaged, missing, or warranty-related products.
Ideally, merchants could link the replacement to the original order, select the reason, decide whether a return is required, deduct inventory correctly, create a new fulfillment, sync with ERP systems, and avoid counting the replacement as new sales revenue.
At the moment, merchants often need to use draft orders, discounts, exchanges, or third-party tools, which can make a simple replacement process more complicated than necessary.
We appreciate Shopify’s continued product development, including the new AI features, and hope core after-sales workflows like replacements can also receive more attention.