My fingerprint authentication stopped working, and I used my security keys to log in. They ran out, and I am locked out. When I realized this was happening, I opened a case with the live chat - thinking a solution would appear before I ran out of my security keys. It didn’t and I’ve been locked out of my online store for a week.
There is no urgency to resolve this on behalf of Shopify. There is no way for me to access their live chat because I am locked out.
I switched from WIX thinking that shopify was the best online store option, and I am so sorry that I switched.
There is no way to fix a problem quickly.
If there is an issue with my account, then clearly Shopify has the expertise to sort it out, and I would have expected that keeping someone’s online store open and operational would be a priority for them. Apparently not - it has been a week and I still cannot get in. I had to open a second account here to
