The plan is for an email to be sent 1 week after order fulfilment.
We will ask the customer to share their new purchase on Social media and tag our company URL on the post. Once they send proof, we will refund them $5.
Is that something possible?
Topic summary
Email automation after order fulfilment to request a social media post in exchange for a $5 refund. The requester wants the email sent one week after fulfilment and asks if this is possible.
Suggested approach: use Shopify Flow (Shopify’s automation tool) to trigger on fulfilment, apply a 5‑day delay, and then send the email. The timing can approximate the requested window.
Operational details:
- Proof review is not automated in the suggestion; a manual check is implied before issuing the $5 refund.
- Alternative incentive proposed: offer a $5 voucher/discount for the next purchase instead of a refund.
Outcome/status: Feasible to automate the follow-up email with Shopify Flow; verification of proof and refund handling remains manual. No final decision recorded; discussion remains open on automation of proof/refund and exact timing.
1 Like
Hey,
This sounds like a job for Shopify Flow. Set it to trigger an event upon fulfilment, add a 5-day delay, and then send the email. You may need to manually check the response afterwards and issue a refund—or perhaps offer a $5 voucher for their next purchase?