The plan is for an email to be sent 1 week after order fulfilment.
We will ask the customer to share their new purchase on Social media and tag our company URL on the post. Once they send proof, we will refund them $5.
Is that something possible?
Topic summary
Request to automate a follow‑up email one week after order fulfillment, asking customers to share their purchase on social media, tag the brand, and receive a $5 refund upon proof.
- Feasibility: Confirmed possible. Use Shopify’s automated flows or an email marketing tool like Klaviyo (email automation platform) to schedule the 1‑week post‑fulfillment email.
- Process: Email prompts social sharing and tagging. After the customer provides proof, the $5 refund would be issued manually.
- Alternatives/Enhancements: While Gameball (loyalty program app) doesn’t process refunds, it can reward points for social engagement or future purchases as an incentive.
Decisions/Actions:
- Tools suggested: Shopify automations or Klaviyo for the email; Gameball for points‑based rewards.
- Refund method: Manual refund upon proof.
Status: Ongoing. The original poster requested step‑by‑step help to set this up; helper offered assistance but no implementation details provided yet.
Hey Hamzaabas,
Heddy from Gameball: Loyalty Program & VIP here!
Yes, your plan is definitely possible! You can set up an email automation through Shopify or tools like Klaviyo to send the email one week after order fulfillment. In the email, you can encourage customers to share their purchase on social media and tag your brand. Once they send proof, you can manually issue the $5 refund. While this isn’t something Gameball directly handles, you could also use Gameball to reward customers with points for social media engagement or future purchases.
Let me know if you need help setting this up!
Hi Heddy,
Yes, please help me to setting this.
Thank you