Why is my account being double charged fraudulently , Why does customer service never work , why does Shopify pick and choose who they provide qaulity support to and last but not least why is there not a 24 hour real customer service number provided by real people providing paying customers the real qaulity services they deserve. I feel this grievance is shared by millions of other customers , who are tired of shoveling hard earned money to a company who does not show appreciation or empower its user to really to use their platform to the fullest extent. It seems only the rich & famous get this preferential treatment yet most of them do not run their own sites and majority of their money comes from the hard working average joe or Tina . Stop picking and choosing and just be fair across the board . Mist important don’t post this unless you are truly serious about change.
We will need to access your account to investigate this billing issue you have described, so in this case you do need to reach out to live support as I do not have account access here via the Community. I am sorry to hear you have had some difficulty accessing our support, but I do just want to reassure you that we absolutely do offer 24/7 live support to every single one of our merchants, regardless of whether they are a multi-million dollar company or “average Joe/Tina”.
I want to make sure you know how to get instant access to our support so here’s a quick guide for you: Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action. An important note I would add is that skipping this step will leave you stuck in a loop, so be sure to do this step: type your query into the “ask about a topic” bar.
