I purchased a product for $149.97 from nirast.com, and it appears to be a low-quality, mislabeled, potentially unsafe supplement from https://www.nirast.com which use Shopify.
The product that arrived does not match what I ordered (wrong flavor), the packaging is generic with no traceable company name, and there are serious concerns with labeling. The back says only “Product Name: Dietary Supplement” and uses poor English.
Additionally, the same packaging is being used by another brand (“Moonbrew”), which raises red flags for white-label or deceptive reselling. Their support email is from Proton Mail [email removed] . me), which doesn’t seem legitimate for a real business.
I believe this store is misleading customers and possibly operating fraudulently through Shopify.
HI @AnnoyedPerson
Welcome to the community, even if you are annoyed by that scam. Sorry to hear about that. But thank you for pointing them out. I checked their website and it seems they removed all products. But for sure, you should report them to
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant
and select Fraud, Issue with an order of illegal activities. Give as much info as you have, order number, email…
But supplements with that kind of label could be bad for your health; it is dangerous, and people who sell those do not care.
Now, please do not be annoyed by my question. When you shop online, do you look for some common red flags ? Before purchasing, as I see you did a good job after. Did you check the contact information, and was the price better then on other websites ? Thank you.
Stay safe, there are a lot of scam shops on Shopify, it is easy to make a shop.
Hello there @AnnoyedPerson I’m so sorry for this bad experience you’ve had first of all. Have you tried reaching out to Shopify customer support with all necessary details including receipt of payment? I think this is your best course of action for now