HI I had to close my store Oct 2023, and disconneted the domain. Im now trying to reopen my store and am getting a Frozen Error mesage when trying to connect domain I did not have ANy outstanding balances when I closed my store After reading these forums, maybe it needs to be reapplied I have g…

Hi @herberg In this case you will want to connect with our authenticated chat support team to report this error. Most likely the domain was connected to another store on the Shopify platform while your store was deactivated. Our team will ask for some verification of ownership for the domain and th…

I have reached out 4 different times and each time I’m told that they will escalate this and someone nwilk be in touch with me. It’s been over a week now and still no one has reached out nor has this been fixed. All I’m told is it’s been escalated. How long does an escalation typically take? Week se…

Hi, @herberg . If your ticket has been escalated it’s good news as that means it’s in the right spot! We don’t have a timeline to share for when this will be resolved, but I can assure you the team working on this is working as quickly as they can and you will hear back as soon as this is resolved o…

Has this been resolved? I am getting the run around with support too.

I’m in the same situation as Shay. It can literally takes seconds for Shopify to resolve this and yet they have taken several days with no end in sight. My tickets have been escalated and … crickets. For days. No ‘specialist’ has reached out to me. Of course Shopify is happy to keep billing the peop…

Olyie did you ever get the situation resolved? Shopify support is truly terrible. They kept gaslighting me saying the system needed 2 days to propagate, even though there is a big red sign saying verification failed due to the store being frozen. My ticket has been escalated, which means zilch becau…

Nope. Been going on for over 6 months finally cancelled my Shopify account. Terrible customer service

OMG that is shocking!!! How on earth are they bungling such a simple problem? Yep customer support has been absolutely terrible for me so far. All they do is copy and paste from help docs

Why has this been marked as the solution when the poor person was messed around for 6 months and eventually had to give up and cancel their account … after half a year of trying to get this sorted!

Has anyone here gotten a fix for this situation? I am having the same problem and wondering if they ever get this fixed? If I cancel now, wondering if they will refund me, I paid the year in full. :disappointed_face:

Frozen Error

Technical Q&A

herberg September 10, 2024, 12:57pm 11

My issues has been going on for over 6 months.
No “specialist “ ever reached out.

I finally cancelled my Shopify account.

2 Likes

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Frozen Error

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