I’m having the error when trying to connect my domain to the site.
The account as far as I know is active and I’ve paid the monthly fee with the on-going subscription for the store through Shopify.
Is someone able to help me solve this issue please?
Hey, @Biancajkd23 .
Thanks for reaching out and bringing this to our attention.
If you’re unable to connect your domain due to the domain being connected to a frozen store, then it looks like we’ll need to access your account in order to resolve the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.
Same question here.
My domain has never been released.
I am considering filing a formal complaint against Shopify, but am not sure which company would be appropriate to file a complaint with. Regardless of the current situation, I intend to proceed with this action. It’s been over 1 year since I’ve gotten a resolution, and every time I contact customer service, they say “it’s being processed” and tell me to be patient. I am confused as to why my site remains frozen. This is a ticket number ce3eccd2-3145-4313-8950-a66577636b37. Despite the fact that it has been over 1 year, my site is still not responsive and there has been no update or communication from Shopify. They have neither reactivated my site nor released my domain so that I can migrate to another platform. They have not responded to my emails even after I have repeatedly followed up. With my store deactivated, my business operations have come to a complete halt and I am unable to process orders or manage my inventory, resulting in a huge financial loss on a daily basis. I believe I’ve given Shopify enough time to resolve this issue, but the continued lack of communication is unacceptable for a paid service I rely on. I need to escalate this matter through a formal complaint, but am not aware of the proper channels for doing so. Has anyone had experience of complaining about Shopify? What is the recommended process - is there a specific complaints department, email, or other method? As a regular customer, I am disappointed with the way Shopify has handled this issue and I need to resolve it effectively to minimize any further impact on my business. I would be grateful for advice on the best way to raise a formal complaint to ensure the issue is attended to and resolved.
We have the same issue here. We are tired of contacting customer support. Every time, they say they are “prioritizing” the case, but nothing has happened for a month!
I’ve been trying to get help with this same issue for 2 days to no avail! Shopify is destroying businesses. No support at all.