Get Delivery Instructions added in Local Delivery Shipping Method using REST/GraphQL API

Payments + Shipping & Fulfilment
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Topic summary

Access to customer-entered “Delivery Instructions” and “Phone Number” from the Local Delivery shipping method via Shopify APIs.

  • Data sought: Delivery Instructions and Phone Number entered at checkout for Local Delivery. These are needed for an order fulfillment app; a screenshot of the checkout UI highlights these fields.
  • APIs checked: orders.json and orders/<order_id>/fulfillment_orders.json. These endpoints do not return the requested fields.
  • Update/consensus: A participant indicates this may be a known limitation of Shopify’s REST/GraphQL APIs, referencing an external community thread for confirmation.
  • Outcomes/decisions: No workaround or official method identified to retrieve these fields via API.
  • Status: Unresolved and likely constrained by current API capabilities; remains open.
  • Open questions: Whether any endpoint or future update will expose Local Delivery instructions and phone numbers; guidance from Shopify is needed.
Summarized with AI on January 16. AI used: gpt-5.
1

Hello,

I am developing a Shopify application for order fulfillment. I want to get the Delivery Instructions and Phone Number added by customers in Local Delivery shipping method.

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I have checked orders.json and orders/<order_id>/fulfillment_orders.json both APIs but i did not get any information regarding this.

Can any one please help?

2

I’m new to this, but I think this might be a known limitation. See https://community.shopify.com/topic/760817