Hi, Im using the Dawn theme and looked through a tutorial for removing the express checkout but the theme Im using doesnt have the code thats mentioned in the tutorial so it got me nowhere, can anyone help?
Very much appreciated,
Emma
1 Like
Hey there, @Luosto . Thanks for taking the time to bring this question to the Shopify Community. I hope youāre doing well today!
Before diving in deeply with this issue, I just have a few questions Iād like you to answer, so I can advise on some next steps:
- Do you mind sharing why youāre looking to remove the PayPal Express checkout button?
- Can you provide a screenshot of where exactly youāre looking to remove the button from? Is it within your checkout, or within your cart page, or somewhere else?
- Are you looking to simply remove the button, or would you like to turn off PayPal Express entirely?
When you can, please follow up with me here, so we can continue chatting about this situation, and find a solution!
Hello @Luosto !
Hope you are doing well.
You can hide the express checkout button instead of removing it by adding custom CSS code to your theme file.
Hi, i wouldnt mind using it but I just feel like I dont know anyone who would use paypal express so I dont know if its just confusing for the customer?
Hey again, @Luosto !
I totally understand your questions of how useful PayPal Express Checkout may be within your store. PayPal is actually one of the most popular payment methods for online business across the board, so we recommend having it as an available option with your store. With the express checkout option, this allows PayPal customers to avoid entering in their payment information, as it should be saved on their device, and then can be used on your store. This leads to a higher store conversion rate, and less abandoned carts, which ultimately leads to revenue for you!
If you did decide that you didnāt want to feature PayPal Express within your store, you can disable this payment option via the Settings > Payments > PayPal Express section of your Shopify Admin. This would remove the button from your checkout, and your cart page, if itās present there as well.
Further, another option to remove the button could be reaching out to our Theme Specliasts, and requesting their assistance to editing the coding of your theme to remove the button. If youāre using a Shopify Theme, they can use some of the āFree Design Timeā to make this change for you. You can reach out to our Live Team using this link here to see if they could make that change for you.
Personally, I recommend leaving it on, as it will lead to higher conversion in your store! However, if you do want to remove it, consider one of the options I provided for you above!
1 Like
Hi I am also finding it difficult to remove express checkout from the checkouts/informations page. I would like to remove it as it leads to an off site checkout which I therefore do not capture the customer information I use for email marketing. I do want to have PayPal as an option for payment at final checkout, so disabeling it entirely is not the option for me. I have tried for hours with various CSS codes to no avail. A solution would be appreciated. Warm regards JM1984
Hey there, @JM1984 . Thanks for joining in on our conversation here!
I appreciate you jumping in and providing us with that context around why youāre looking to hide this button. Iām wondering if youāve had the chance to check out the information Iāve provided in my previous post?
Iām curious: what theme are you currently using in your store? Knowing such information would help me in determining what next steps would be best to help you get some support on this.
One idea I have currently is that you could look into having āCustomer Accountsā activated in your store. This would make it so your customers would be required to create an account to shop with you. This ensures that you capture your customerās emails, even while the PayPal Express button is still functional. This isnāt a solution to the problem - but definitely something I wanted to put on your radar!
What style of business are you operating? Itās awesome that youāre so mindful about your marketing and the resources needed to be successful with it. Iām curious to know more about your business, too! If you like, feel free to drop a link to your store here so we can all take a look!
Is there a solution to removing the Paypal express checkout option? Iām also using the Dawn theme.
Hi there, @OGCorals . Thanks for jumping in on this thread.
For awhile, folks were using a third party option of adding custom coding to their store to hide these buttons in their checkout. As of November 2022, this option no longer works As a result, there is currently no way to hide these buttons in the first step of your checkout without turning off the gateway entirely.
These buttons exist as a way to help customers quickly and easily complete their purchases in your store, and their inclusion does add to conversions. However, we do know that many folks have reached out looking for a way to hide the buttons to avoid any potential customer confusion.
As there is no solution beyond shutting off the associated payment gateways currently, weāre collecting feedback to let people know just how desired this functionality is. Iāve gone ahead and passed your request to our Product Team so they can look into supporting this function natively in the future. I canāt comment on what the result of passing this feedback along may be, but you can feel confident in knowing that folks have been the ongoing requests for a solution.
Do you mind me asking why you were looking to remove these express options from your checkout? Any additional context you provide will be helpful when we pass feedback along to the team for their consideration.
Hi,
Iām sorry but thatās not a good idea.
Just read comment before, all is explicated why having this PayPal express button is hurting so much our cvr and canāt have e-mails from abandoned order.
And forcing people to create an account hurts even more!
It really sucks to force people to use this button.
2 Likes
Hi there, @Jason_Diederle . Thank you for jumping into the thread and providing us with your feedback.
I appreciate the sentiment youāve shared in your post. The suggestions that Iāve made in my previous posts arenāt solutions as much as they are methods to mitigate the issues that users may run into from not being able to hide the express checkout button. With that being said, nothing would be a greater solution that being able to remove the express checkout button in itās entirety.
Iāve gone ahead and let the Product Team know that the ability to hide the buttons would be incredibly valuable for our merchants. Iām happy to share your feedback with them, as well, so they have some additional context.
If possible, can you share some context with me around why hiding this button would be helpful for you? This extra context would be helpful when it comes time to share feedback with our Teams.
1 Like
Weāre in the same boat. That Paypal Express button at the beginning of the checkout process is both confussing and misleading my customers into making them think that we ONLY accept Paypal as a method of payment.
In the past month alone, weāve had customers reach out saying that they have abandoned their cart because they refuse to use Paypal. I then need to explain the whole Shopify checkout process for them to understand.
Thenā¦ and THIS IS BIG!!! Weāve had customers click that Paypal Express button to only abandon their checkout process, but Paypal still authorizes the amount and refuse to release the hold for 21 days! And because the customer abandoned their cart, no information shows up in our Paypal account for us to revert anything. And guess who gets SH!T on because Shopify refuses to let us remove that freaking buttonā¦ Us the merchant! Wake up Shopify!!! Weāve been with you for 10 years, but if the higher ups donāt care about us making them moneyā¦ Maybe Iāll go to, lets say WooCommerce, and let them make money off of us.
How long will it take for Shopify, better yet Tobias, to get their head out of their āyou-know-whatā? This issue as been lingering in the forums for as long as weāve been a merchant. Ohā¦ and as of typing thisā¦ Iāve been on hold with Paypal for 3 hours 17 minutes to try and help MY customer. Which is more than what I can say about Shopify customer service.
If someone at Shopify wishes to reach out to usā¦ You know how to reach us.
3 Likes
Hi!
Having the same issue. Itās very confusing for out customers, what I-Bead said; that Paypal Express button at the beginning of the checkout process is both confusing and misleading my customers into making them think that we ONLY accept Paypal as a method of payment.
Paypal is a great payment, but this is too much āin your faceā.
2 Likes
We are experiencing the same problem in our store have you had any answers to your question, This is impacting our online sales as customers are confused with payment methods available. Is there any coding solution just to hide this select or even add all our payment methods.
1 Like
Hey there @Ellen_Das and @Trina_Affleck . Thank you for taking the time to follow up on this thread! I appreciate the passion you folks have in regards to this topic.
At this time, I have no updates to share regarding being able to hide these buttons in the checkout steps. This request is very popular, however, so our developers are definitely aware of the interest behind such a feature being available.
With that being said, Express Checkout options often convert at a higher rate than regular checkout, and help increase customer trust in the site as a recognizable payment provider. According to the Baymard Institute, 26 percent of US online shoppers have abandoned an order in the past quarter solely due to a ātoo long/complicated checkout processā. Check out our blog post here for more information.
Thanks again for taking the time to follow up!
Trina,
Shopify is not going to help on this issueā¦they are clearly getting addition $$$ from PayPal in order to place this in such a prominent place. You may find a short work around by editing the source code directly, which shopify will DETECT and send you a nice email telling you how helpful and profitable the paypal button really is (profit for who?)
1 Like
The issue weāre facing is that in European countries citizens are issued with their own fiscal tax ID. Many retailers, including our clients who have multiple European stores, require this tax ID for their own financial reporting.
As it stands, all Express Checkout methods including PayPal Express, Apple Pay and Google Pay do not pass this Tax ID along with the created order, which causes issues for our clients.
As our clients use Shopify Plus, weāre able to add additional custom fields to the checkout to accommodate this extra Tax input field. However, express would bypass this entirely.
Weād very much like to keep PayPal as a payment option on the last step of the checkout, but want the ability to remove the Express option.
1 Like
We have gathered more than 500 sellers in 10 threads about this topic already, with more 1000 sellers reading and liking without commenting. It is unbelievable that Shopify is not doing what the customers want and hiding these checkout buttons at the beginning of the checkout.
It is so unbelievable technical easy to offer that feature, and it goes beyond my understanding how you can ignore that for so long. And it is costing us all so much money because of your stubbornness as a company.
If I ever change my shop system, it will because of your unbelievable bad support on this topic, just make it happen already, I still want to offer PayPal but not PayPal Express for godās sake.
Best wishes from an unhappy customer
4 Likes
Some further points possibly not already raised by others:
-
There is nothing Express about Paypal Express Checkout (it sucks). Paypal loyalists are happy to pick it up at the final checkout step. For everyone else, it is a confusing and unwanted distraction at the first step of checkout.
-
Express checkout as a concept is good (eg. Shopify payments). But many sellers, for various reasons, may not use Shopify payments.
-
Paypal charges merchants more when users checkout within Paypal (instead of processing their credit card details directly if engaged as the credit card gateway). By forcing more users to use Paypal āExpressā Shopify is forcing these merchants to pay more for payment processing.
2 Likes
Yes but the āPaypal checkoutā UX is just awfull and should not be presented first.
I really donāt understand how Shopify which is great at UX can let that happen.