Hi @bdias07 ,
I am from Mageplaza - Shopify solution expert.
I would be happy to review your website and provide feedback on the performance. Here are my recommendations to improve your UX/UI:
1. Adding “About Us” Section
You should make a section that introduces your business, from that you can gain trust and credibility:
- Share your story: Add a brief and engaging introduction about your company, mission, and values.
- Build trust: Mention any certifications, experience, or reasons customers should trust your brand.
Here is a reference:
2. Adding support section
I checked and found that there are no return/refund/shipping policies on your site and this may cause hesitation to purchase. You should add detailed refund, shipment, and return policies to enhance customer trust and address purchasing hesitation.
Here is the reference:
3. Adding chat box and FAQ page
A FAQ page/ help center/ chat box that includes general information will address customers’ concerns more quickly, encouraging them to buy your products. See a reference below:
4. Improve promotional banner and section on Homepage
You should add seasonal banners for current promotions or collections (e.g., Summer Sale, Winter Collection) to catch the attention of customers.
Additionally, featuring sections like “Best Sellers” and “On Sale”, New arrivals on the homepage can drive attention to popular and discounted products, encouraging visitors to engage more with your site. Here is a reference:
5. Provide more information about your products
The lack of product information might be an issue for the conversion as it will cause the hesitation to purchase. Make sure to provide customers as much information as possible. Including product details such as size, material composition, and care instructions can give customers more confidence in their purchases, reducing potential returns or dissatisfaction. Here is a reference:
I hope my suggestions are helpful. If you find it good comment, it would be appreciated if you could “Like” or “Mark as Solution”. Good luck!