I’d like to customise the image that appears in the email receipt from a Shopify gift card. Ive tried and tried and tried. Followed countless tutorials and have chatted with many advisors however none have been able to solve the issue - please help..
Unfortunately, Shopify doesn’t provide a built-in option to customize the gift card email image directly. However, here are a couple of workarounds:
Use Shopify’s Gift Card Settings – Go to Settings > Gift Cards and upload a custom image. This will appear on the gift card page but not in the email.
Customize the Email Template (Limited Control) – In Settings > Notifications > Gift Card Created, you can edit the email, but Shopify restricts direct image replacement for the gift card. You can, however, add a custom image above or below the default one.
Use a Third-Party App – Apps like Govalo or Gift Card Pro allow more customization, including branding and personalized images.
Hello and thank you for your wisdom.
I have heard so many varying versions and Shopify seem to think its possible. Does the fact that I am using Spotlight theme make a difference?
I will implement your steps now and let you know how I go. Also is this something you are able to do?
@toene Actually, The Spotlight theme itself doesn’t directly impact the ability to change the gift card email image, as Shopify’s notification emails are separate from the theme. However, some themes include settings that might affect how gift cards are displayed on the storefront.
If Shopify support believes it’s possible, they might be referring to editing the email notification template. You can try the following:
Check if your theme provides settings for gift card customization – Some themes allow additional customization in their settings, but this usually affects the storefront, not emails.
Manually edit the email notification – Go to Settings > Notifications > Gift Card Created and look for the {{ gift_card.image_url }} reference in the email template. Try replacing or wrapping it with a custom tag using a hosted image URL.
Third-party apps – If none of the above work, apps like Govalo or Gift Card Pro provide more customization options.