Glitching of all checkout pages on mobile site

Store Design

Topic summary

Mobile checkout pages on smartphones exhibit severe glitches, stabilizing only after being left idle for 5–10 minutes. Glitches reappear as soon as customers start entering checkout information; desktop is unaffected.

The issue reportedly began immediately after integrating Stripe. A live checkout link was shared to reproduce the behavior on mobile.

A participant later reported a likely settings-related trigger: setting “Address line 2 (apartment, unit, etc.)” to Optional appears to break the page. Enabling “Use address autocomplete (Offer suggestions when customers enter their address)” also caused glitches in their tests.

Their tentative workaround was to adjust these settings (e.g., avoid Optional for Address line 2 and disable address autocomplete). Another user confirmed experiencing the same issue but did not confirm the workaround’s effectiveness.

Status: partially unresolved. A potential fix via checkout field settings has been identified, but there’s no confirmed, final resolution or clarity on whether this is linked to Stripe integration or a broader mobile checkout bug.

Summarized with AI on December 30. AI used: gpt-5.
1

Good day, I hope I find you all well. Please assist:

I am experiencing severe glitches on all checking out pages on my store, but only when viewed on mobile device browsers. It becomes normal if left alone on the checkout page for a long time, about 5-10 minutes. The glitches return the moment one starts entering checkout info, it then becomes normal again if left alone for a while like before.

I know with confidence that this happened immediately after intergrating stripe because everything was smooth before.

I have linked a product checkout page from my store, please open it via your cell phones to experience the problem live: https://www.maxgentec.com/checkouts/cn/Z2NwLXVzLWVhc3QxOjAxSFA3RjMyS0g0Vk45Qko0NEtaREtTTUFR

I humbly ask for all your help. I am grateful in advance for all of your time and efforts. I look forward to your responses.

2 Likes
2

Have you solved it? I Have the same problem…

3

So I think it’s solved!

Having “Address line 2 (apartment, unit, etc.)” at “Optional” will mess the page up!

Even having “Use address autocompletion Offer suggestions when customers enter their address.” will cause glitches.

Let me know what your experience is with this settings!

4

same issue