Hello! I don’t know why my Google merchant account got suspended. Here the link of my website: bebelini.ro
I have contact info, business info, returns and refund info, delivery, privacy policy and terms of service. Also at the beginning they said that I have generic photos…I sent them a message and I’m waiting for a reply..
Until then, can you give me some advise?
Thanks!
Hi @georgiananae .
Thank you for reaching out. You will want to ensure that your store meets the Google channel requirements outlined on our Help Center, which extends to your store, your products, and your Google account.
Did you receive a reason or explanation for why the suspension was applied to your account, or is the only information given is that your photos are generic? This is not something we can check directly on behalf of merchants, so any additional context you can provide here would be helpful.
In terms of what else you can do I’d recommend that you fill out the Google fields for every single one of your products, including the product category and GTIN for any products that have them. You can also make sure that you have your legal polices and contact pages clearly linked in your store’s footer, and that all of your products have unique titles and descriptions.
You can also submit this form to Google, which outlines some of the more common reasons for account suspensions, and request a review of your store. Please check each one before submitting and ensure that you are not in breach of any of the rules outlined here.
All items must be stocked, for example personalized goods are not allowed to be sold unless its an optional feature only.
Reference: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
Make sure to show if an item is in or out of stock on the product landing page.
You are not allowed to force a customer to accept terms and conditions in the cart.
Missing contact link in the footer of the checkout.
You may have a lot more issues, so make sure to check: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Account-Fix-amp/m-p/1086444/highlight/true#M39128
Hello @georgiananae ,
This is flareAI: your Fully Automated Free Sales Machine. I hope you’re having a good day. We are helping Shopify Merchants grow their store presence in Google and other major sales channels and generate $5+ million in sales from Google Search, on autopilot.
If my suggestions is helpful to you, please let me know by giving a like or marking it as a solution.
I truly hope my suggestions will help you with the best solution.
Did you get any specific reasons from Google why the account got suspended?
To show your products on Google, your store and products must follow Google’s policies. Go through this documentation on Google policies you have to follow for promoting your store products on Google.
I have taken a look at your store.
Please add the Contact Us page link in the footer
The footer social media icons should redirect to respective accounts
If the details on your website don’t match the data in your product feed for too many of your items, your account can get suspended. So make sure that your product URLs are pointing to the correct products.
Also, see whether you have disapproved items in your GMC account.
You can go through each issue and see affected products and fix the issues.
Did you know? Ecommerce on Google Search is greater than all paid channels and social media combined. We created flareAI to grow your store on Google, the world’s biggest and most trusted FREE sales channel. As a Google partner, flareAI will submit your products to Google and other free channels on a daily basis. Once your product is found on Google, you don’t need to do a thing. Customers will keep finding your product day after day. flareAI will help to scale your site sustainably at NO Agency fees, NO Pay-per-click, NO paid marketplaces. With flareAI, your store can access the Google Search and 20+ free sales channels.
If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.
Hope this was helpful! Cheers!
Gina
flareAI