Google ads account suspension. Misrepresentation

Ask Me Anything Q&A Feedarmyama

Topic summary

A Google Ads account was suspended for misrepresentation policy violations. The user deleted problematic products but their appeal was rejected.

Current Status:

  • Google Merchant Center account is now compliant and cleared
  • Google Ads account suspension remains unresolved
  • Initial appeal unsuccessful despite removing violating products

Guidance Provided:

  • Ensure at least one product is listed in Google Merchant Center
  • Verify website, data feed, business model, and settings comply with policies
  • Multiple support resources shared covering merchant guidelines, misrepresentation policies, and suspension appeals
  • Recommended reviewing Google’s official suspension appeal documentation

Resolution Status: Ongoing - the user is still seeking solutions to reinstate their Google Ads account after addressing Merchant Center compliance issues.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I’m new to Google Ads, Google ads suspended my account for misrepresentation, I’ve tried to get my account back but I don’t know what else to do. I’ve deleted all the products that’s causing it, but still my appeal wasn’t approved( please I need help in getting my account back on track.

1 Like
2

Hello Oladayo, thank you for your question.

That is unfortunate. The first step is to make sure you at least list 1 product in Google Merchant Center.

Then, to ensure your website, data feed, business model, and Google Merchant Center settings are all correct.

Here are some guides you can look at:

https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

3

Thank you for your response Emmanuel. My Merchant Centre Account is done and dusted. All clear. Now its just the Google Ads account I’m facing right now.

4

I’m not a specialist in Google Ads suspensions, but I recommend having a look here: https://support.google.com/google-ads/answer/9841640?hl=en