Google cannot add your new shipping settings to your Merchant Center.

Payments + Shipping & Fulfilment

Topic summary

A merchant is encountering an error when trying to add shipping settings to Google Merchant Center. They’ve set their entire shop to free shipping for December and suspect this may be causing the issue.

Suggested Solution:

  • Configure shipping settings manually rather than relying on automatic sync
  • Navigate to: Google Merchant Center → top right gear icon → shipping → update shipping settings
  • Then go to: Shopify → Google app → settings → configure shipping settings there

Status: The issue remains unresolved pending the merchant’s attempt at manual configuration. The root cause (whether free shipping promotion is triggering the error) has not been confirmed.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

I cant seem to figure out how to fix this error on Shopify’s end. I’ve set my whole shop to free shipping for all of December. Is that why?

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2

I recommend setting it up manually.

First go to Shopify > and go to your Google app > settings > set the shipping settings to manual.

Now go to Google Merchant Center > top right corner > gear icon > shipping > now update your shipping settings.