Google Customer Reviews (GCR) opt-in prompt (post‑purchase survey) stopped appearing around mid‑Nov 2022 on a Shopify store using Debut, despite re-adding the code in Checkout > Additional scripts with the correct merchant ID.
Guidance: the provided GCR snippet is only a template and must be customized with store/order data using Shopify Liquid checkout objects. A step-by-step implementation guide was shared. Code customization is central to resolving the issue.
After applying the suggested code, the opt-in still does not display. One explanation offered: if a customer has previously accepted the opt-in, Google will not prompt them again.
Testing advice: place a real test order and wait a few weeks for the survey email; immediate on-page prompts may not show for repeat accepters.
Additional report: the opt-in appears only after refreshing the Thank You page for one merchant, suggesting a possible load/trigger issue.
Status: no confirmed fix or root cause identified. Open questions remain on why prompts stopped, how to ensure the opt-in loads on first page render, and whether further implementation changes are required.
Summarized with AI on December 15.
AI used: gpt-5.
I could really use some assistance with this please, as I am completely stumped.
I’m using the Debut theme.
About mid November 2022 my customers stopped getting the option to opt-in to my Google Customer Reviews at checkout. Since I have gone to my google merchant center and re-copied the following code and added it to the checkout additional scripts (edited the merchant ID to reflect).
It is still not offering opt-ins after checkout.
Has something changed? Is there more to do? Anything would be helpful.
Thank you for this. I tried your code as well and I’m still not getting the option to “Opt-In” to the Google Customer Reviews when checking out on the website.
Meaning when a customer is checked out, they are not prompted with “would you like to leave a google review once you receive your order?” This is the issue I’m having.