A merchant’s Google Merchant Center account was suspended for “misrepresentation” without clear explanation. Despite checking policies and website compliance, the account remains suspended—even after creating new accounts twice. The suspension has lasted 3 months, causing sales to stop and search rankings to drop.
Identified Issues:
Attempted Solutions:
Current Status:
The account was suspended again after these changes, leading the merchant to suspect their domain may be blacklisted by Google. Community members recommend checking the “Needs attention” section in Merchant Center, contacting Google support directly, and potentially using feed management apps to auto-detect errors. One responder offered a free diagnostic inspection through their SEO app.
Hello community!
My website’s products was publishing on Merchant Center. My account has suspended for a no reason. I checked everything like policies, footer etc. but I couldnt fix it. I created new accounts twice because I have no further right to object but they suspended too. My sales stopped, my google rank falled.
Please can an expert support me? I have been dealing with this for 3 months.
Thanks a lot.
Print on demand is going to be an issue. If that is what you are selling.
Generally Google requires items to be stocked.
Your address in the footer is incomplete.
I recommend adding a contact form on your contact page.
You might have more issues, so make sure to check the guides and policies below:
Hi @roecreation
You are right, the “Misrepresentation” suspension is one of the most challenging issues for merchants to resolve. The root cause is often a combination of subtle trust signals across your website, rather than a single, obvious error, which can make it incredibly frustrating to diagnose.
Our team specializes in identifying these specific policy violations. We would be happy to do a free inspection of your website and Merchant Center account to help you pinpoint the exact issues that are triggering the suspension.
This type of diagnostic and resolution is a specialized service we offer through our app, SearchPie: SEO, Speed & Schema.
Please feel free to reach out if you would like us to take a look. We wish you the best in getting this resolved.
Hope this helps!
First thank you so much for your reply. You wrote “your address is incomplete” but its clear. I couldnt understand what you meant. Also I will try add to contact form. You know, I dont want to submit it to review without being sure.
Hi roecreation,
Go to your Google Merchant Center account > Products > Needs attention.
You will be able to see why your account was suspended. You will have to fix all of those issues and then submit an appeal. Or check your email as well.
Have you tried contacting Google support? If Google did not automatically tell you a reason, then you can reach out to them, and they usually tell you the fix.
Here are the following reasons why your account could have been suspended due to misrepresentation:
I have written a detailed blog on this. You should read it.
Also, are you using a product feed management app? I recommend using an app that can auto-detect feed errors so you can avoid this in the future. Let me know if you need some suggestions.
Your reply and blog really beneficial but I tried every way. I deleted my store and reinstall because Google Merchant Centre not accept to POD products. I became the website to dropshipping for there is trackable the inventory. I reviewed the all policies and added all of them to footer. Result : My merchant centre account suspended again! I started thinking my domain is added to blacklist by Google.