Google Merchant Feed - Availability Mismatch

Shopify Discussion
1

Hi All,

I’ve got an issue which is similar to other posts I’ve found on this communicty (but slightly different) relating to ‘Availability’ within the Google Merchant Feed.

BACKGROUND:

  • Google feed is spot on sharing all the correct variant details (ID, URL, availability etc…)
  • My example relates to loads of product variants that are ‘out of stock’ and correctly showing ‘0’ inventory across shopify, in the goolge feed and also on merchant centre. All the main data points match, which is great except the section under “Additional Information → Information found on your site”
  • This mismatch appears to be when google has gone to validate the inventory level on my website it’s getting a ‘mismatch error’ and stating my website says I actually have 2 items in stock of that specific variant; even though all data points say ‘0’

THE BEHAVIOUR:

  • The variant URL is 100% correct but what happens when you click on the variant’s URL from the merchant centre (or just paste it into a browser) the ‘out of stock’ variant is not presented
  • The behaviour is the next available variant (shoe size) within the product appears, even though the browser shows the URL of the variant out of stock
  • In this instance the variant EU 44 (US Men’s 11) is the one with the ‘availability’ mismatch issues and the EU 45 (US Men’s 12) is visually presented but not URL is stil of the EU 44.

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  • The (EU 45) variant has an inventory value of ‘2’
  • It appears my template or shopify itself redirects to an ‘in stock’ variant rather than showing you the variant that was actually clicked on and google is taking the stock level of this variant and calling it a mismatch
  • I have inventory set to not continue to sell once out of stock and don’t want to change this to get around this issue.

Any ideas or tips would be appreciated.

Thanks…

2

Make sure you have updated and checked your structured data using: https://search.google.com/test/rich-results

Products that are out of stock, need to stay on the product landing page.

Redirecting out of stock items to an in stock item is not allowed, disable this function.

1 Like
3

Thanks for the response. I assume the redirect is within the shopify template code (?) as I’m not aware of a shopify function that does this. I’m not using any specific app to do this.

4

I am not sure where the redirect function would be, I guess try first with the theme developer to see if they know.