The Google Shopify app randomly disconnected. I reconnected it but now it will not sync with my Google MCC. Not sure what to do, I didn’t change anything, was working fine before it disconnected.
Topic summary
A user’s Google Shopping app for Shopify unexpectedly disconnected and won’t sync with their Google Merchant Center (GMC) after reconnecting. The app was functioning properly before the disconnection occurred without any changes being made.
Suggested troubleshooting steps:
- Disconnect from Google Merchant Center within the Google Channel app
- Remove the app entirely
- Re-add the app and follow the setup steps again
The issue remains unresolved and the discussion is seeking a solution to restore the Google Shopping integration.
When you go to the Google Channel app, try first disconnecting from Google Merchant center, then remove the app.
Then re-add the app and follow the steps.