Hello guys,
Please help me understand the reason for my google merchant account suspension, received a mail from google merchant center for suspension.
my website: www.zavstyle.com kindly have a look and advice me on what to do further. thanks in advance guys.
after requesting a review a got this following mail :
Dear User,
During the policy check, we still found a problem with your account: Incorrect statement. As a result, your product listings and/or Shopping ads will have limited visibility or remain unshown to users.
According to our findings, an issue has been identified with your store account and/or website. Learn more about our policies and terms to ensure your account is working properly and your product is active .
How to fix
- Read our policy to learn more about requirements to benefit from free Shopping ads and Listings.
- Review our best practices on how to build customer trust.
- Fix unresolved policy issues in your account.
- Before requesting a review, make sure you know the potential impact.
- Request account review:
If you participate in a third-party program, go to the respective platform for guidance on how to request a review.
- If you have already taken action to overcome this problem, select “I have overcome this problem”.
- To appeal the decision, select “I disagree with this issue.” Note: Additional steps may be required and must be completed.
Check account status
- Under review: You will receive confirmation that your review request has been submitted. You’ll see the status for each issue, the date the request was submitted, and the number of days it will take for the review to complete.
- Reviewed, disapproved: You’ll receive a notification letting you know that your review is complete. You may have to wait before requesting another review - make sure you comply with the policies and requirements before resubmitting a review request to avoid a waiting period.
- Reviewed, approved: Everything is ready and your product can be displayed on Google. Email notifications will not be sent.
Learn more about our Misrepresentation policy
When to repair
- You should take immediate action to resolve all reported account issues.
We want you and your business to be successful and get the most out of your product listings and/or ads. If you request multiple reviews or need help resolving review issues, we’re here to help. Use the “Request review” button on the Diagnostics page of your Merchant Center account to request an account re-evaluation. You can also contact us if you have any questions.
Thank you,
Google Merchant Center Team