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Solved!

Hey @emmalouwho714

Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.

Best Regards,
Moeed

Hi @emmalouwho714 ,
Can you please share the store URL and password if the store is password-protected?

Thanks!

What was the issue ?