Multiple merchants report Shopify withholding payments for extended periods—ranging from weeks to several months—without clear explanation or resolution despite repeated contact attempts.
Key Issues:
Current Status:
Sentiment:
Participants express frustration with deteriorating customer service quality compared to earlier experiences with the platform. The discussion remains open as affected merchants explore collective legal options.
We have had tens of thousands of dollars withheld by shopify.. for several months now.
Our business is running pre sales, so we are struggling to fulfill orders. Despite providing shopify with extensive documentation and proof of manufacturing, they still won’t co operate and release our money. Has anyone else had similar issues?
We are preparing a class action lawsuit. Please reach out if you have had similar issues and want to join us with this
Yes I am going through this right now. They are holding funds without any explanation as to why and no one has helped me dispute reaching out many times. It is very scary that my business is suffering like this at the hands of my website provider. I never would have imagined that this could happen and it is a nightmare. Are you taking legal action?
Hi! Shopify is doing the same thing with me and my business. I will join you. It’s been almost 2 months and NOTHING FROM THEM.
So I am having an issue where Shopify is withholding payments. I have random orders that I fulfilled but the payment to me is still “pending” dating back to August. I have been in touch and in as few words possible they said 2 payouts are scheduled finally. One is now scheduled for Monday, but I have no information for which orders they are or even why this even happened to begin with. I know how frustrated people are with the customer service and I couldn’t agree more. I am actually going to consult my lawyer on Monday. They are breaking the law. If there is a reason for them to do what they are doing to you and me without any formal communication, that is straight up theft and illegal in my book. There are many people having issues and if we can figure out how to get together on this, we may have legal action. I regret spending $6k this year to set up their POS so it would sync better with my website. I am very frustrated and sad giving up my other system. If I can afford it, I will look at getting away from corporations that don’t care about their customers. When we first signed on with them with our website years back, they were so helpful. What the hell happened?
Have you had any success getting your money?