Has anyone else experienced missing payouts in Test Mode?

HI , Someone placed an order while in test mode. But they paid through google pay and it says successful and that the money would have been paid out on 12/9 but we show no record of getting the pay out. Can someone help

Consider sending a quick email to Shopify’s Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/

When I click on the link it takes me to pick my store and then back to
search articles and does not let me send a chat.

@Stephanie34

Open the link in the Chrome Incognito Mode.

Hi can you help me