Hi so i have a problem going on with shopify payments, basicly i got a noticication saying that there is an issue with shop pay, when i click it, it takes me to a screen to activate shopify payments, when i click it, its already connected and everything set up. Btw all the payment methods got took down from my website wich is dostawca.org, im losing money beacuse of this but anyway lets go further, when i go to sales chanel, it says shop app requires my attention, i go there and it says that “Shop has noticed your store dosent meet shopping requirements.” And when i click it, the button just clicks nothing happens, i have tried literally everything, chatting with support 5 times nothing, on pc nothing, tried installing the shop app and guess what, nothing. I dony know what requirements i need have to have my payment methods back, it just dosent work, someone please help, maybe review my store and see whats wrong, i sell vendor link wich are digital products. Help would be soo apreciated
Topic summary
A merchant is experiencing a critical issue where all payment methods have been removed from their store (dostawca.org), which sells digital products via vendor links.
Main Problem:
- Received notification about Shop Pay issue
- Clicking to activate Shopify Payments shows it’s already connected and set up
- All payment methods disappeared from the website, causing lost revenue
Additional Issues:
- Shop app indicates the store “doesn’t meet shopping requirements”
- Clicking the requirements button produces no response or information
- Unable to determine what specific requirements are missing
Troubleshooting Attempts:
- Contacted support chat 5 times without resolution
- Tried different devices (PC)
- Installed the Shop app
Current Status: Unresolved. The merchant cannot identify what requirements need to be met to restore payment functionality and is seeking community help to review their store.
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