I am having a trouble in the communication with Shopify Legal.
They told me only the door I can communicate with is through email legal@shopify.com
But their answer is only by template, a few sentence, or no reply.
I am struggling getting any information, and my shop is disabled.
How can I get to talk with someone?
Hey, @CU20212022 .
Thanks for bringing your question here to our Community forum. I understand that you’re hoping to speak with our legal team. I’m happy to provide you with some more information.
If you have received an email from our legal team regarding your account, the best way to communicate with them is by replying directly to that email. This will help to keep all your information in one thread to ensure we can get your answers as quickly as possible. We really do appreciate your patience!
Please let us know if there is anything we can do to help in the meantime,
I posted this forum because your method is not working as I clearly mentioned in the first post. I am in a dark hole of a big corporate - templated customer service - no way to get out and keep paying monthly fee without being able to open my site. I am very disappointed by Shopify. At least, I would like to have a status update or explanation what is going on.