HELP.. need "back in stock" notification email entries

Technical Q&A

Topic summary

A store owner is trying to locate email addresses collected through their “back in stock” notification form when products are out of inventory. They’re using a default Shopify contact form template with custom Liquid code but cannot find where these notification requests are stored.

Current situation:

  • The form collects customer emails when inventory reaches zero
  • Email submissions should be delivered to the store owner’s inbox
  • The store owner’s email can be found in Settings > Users & Permissions > Store owner

Recommended solution:
Manually managing these emails becomes increasingly difficult as the store scales. A dedicated back-in-stock app is strongly recommended instead of the custom form approach because:

  • Automatically sends notifications when products restock
  • Tracks all signups and recovered sales from a dashboard
  • Provides analytics and insights
  • Eliminates manual management time
  • Takes advantage of Shopify’s latest features

Multiple apps are available in the Shopify App Store, including free plans to get started.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.
1

My product listings when sold and with zero inventory, change to collect email addresses.
I believed there would be a list of these emails and what the customer wanted somewhere.. Is not.. How can I find/get these “back in stock” notification email entries

there was the default shopify form “product-notify-me” template

Here is the Liquid tag of that form

{% if settings.notify_me_form %}

{% form 'cont{% if settings.notify_me_form %}

{% form 'contact', id: "notify_me" %} {% if form.errors %}

{{ 'products.notify_form.post_error' | t }}

{% else %}

{{ 'products.notify_form.description' | t }}:

{% if settings.notify_me_richtext %}
{{ settings.notify_me_richtext }}
{% endif %}

{% if product.variants.size == 1 and product.available == false %} {% if customer %} {% else %} {% endif %} {% endif %}

{% endif %} {% endform %}
{% endif %}act', id: "notify_me" %}
2

Hello @Dennis_Linklett ,

A/to this code notification should be delivered to the store owner inbox.

Thanks

3

Thanks VERY BIG..
Please help me find my store owner inbox.

:wink:

4

Hey @Dennis_Linklett ! This should most likely go to your store owner’s email and you can find the email address in Settings > Users & Permissions > Store owner.

However, I wouldn’t recommend keeping this form and collection flow in the long term. It can be tedious to manage tons of emails and sending out notifications as your store grows, and since the code is custom, it cannot take advantage of Shopify’s new features. I highly suggest using an app for back in stock alerts. There are many on the App Store, and I’m the founder of one of them - Stoq, which is one of Shopify’s top rated apps.

With an app like Stoq installed, you can easily do all of this in just a few clicks -

  1. Add a customizable “Notify me” button and sign up form to your out of stock products.
  2. AUTOMATICALLY notify customers via email/SMS when you restock products.
  3. Easily track all signups and sales recovered + get insights from the dashboard.

We work with many merchants who used to manage back in stock notifications the way you are. And after using an app like Stoq, the amount of time they spend managing it is effectively zero! We’d love to have you on the app; there’s a generous free plan to get started and we have 24*7 support too. :slightly_smiling_face: