I have an order paid by card, and then the customer canceled the order. After waiting for a while, I received the following notification: ‘The refund couldn’t be processed because of an error with the payment provider.’ Please explain and guide me on the solution.
Thanks.
Hi @luannguyen ，
I recommend reaching out to the OnePAY support team for assistance with this issue. Here are their contact details:
Helpdesk: OnePay Help Desk | Home
Help Center: Contacting One Customer Service – One Help Center
Chat: They offer 24/7 online chat support in APP
Phone: 1 (855) 830-6200 (9AM-9PM ET - 7 Days a week)