Hello. A friend of mine lives outside the U.S. and wants to place an order on my site for her family within the U.S., but can’t even see the products. Picture attached. Is there any way to make it available to her to order and ship to someone in the U.S.?
Topic summary
A customer outside the U.S. can’t view any products on a U.S.-based Shopify store, despite wanting to ship to a U.S. address. The store owner asks how to make products visible to the international visitor so they can place the order.
Likely cause: the theme appears to be customized only for the U.S. market, or market-specific overrides are hiding products for non-U.S. visitors. In Shopify, “Markets” control region-specific content and settings; “market-specific overrides” are theme/content differences per market that can unintentionally block visibility abroad.
Suggested action: customize the theme for other markets or remove the overrides so products display internationally. A Shopify help article on creating and managing overrides is referenced.
Status: No confirmation of fix yet; the issue remains open. An attached screenshot is central to understanding the visibility problem.
Could it be that you’ve only customised the theme for one market? You should be able to either customise the theme for other markets, or remove market-specific overrides like so.