Help with Prestige Theme please

Topic summary

Issue: After updating the Prestige Shopify theme to version 10.10.01, product images are not rendering consistently between the admin product page and the customer-facing product page. The last version without the issue was 10.7.0.

Guidance provided:

  • For premium theme problems, contact the theme developer (Maestrooo).
  • For potential server-side issues, contact Shopify Support via help/chat.
  • To enable troubleshooting, share exact URLs and before/after examples; otherwise, others are guessing.

OP update: Acknowledged the advice and plans to reach out to Maestrooo. The post aimed to learn if this is a known issue tied to recent theme updates.

Status: Unresolved/ongoing. No concrete fix yet; requires more diagnostic details and developer/support input. No images or code snippets were provided in the thread.

Summarized with AI on December 11. AI used: gpt-5.

For premium themes support contact that themes developers.

For “server” issues reach out to shopify support advisor directly on the help/chat pages.
https://help.shopify.com

Without providing hands on examples of exact urls with this problem, before and after, your making others swing in the dark unless someone with the EXACT same issue comes along AND they know the solve.
Increase your odds, communicate inspectable detail.