HELP!

Shopify Discussion
1

I have been scammed by a store and now the store has closed off their website. How can I file a complaint because whenever I go to file a complaint it asks for a order confirmation url but now since the store has closed it is not accepting my order URL. The customer support is the most terrible thing i have seen. The annoying chat bot wont connect me with a customer rep because I dont have a damn store with shopify. Their support is extremly tough to deal with. I HATE SHOPIFY.

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand your frustration with Shopify’s support and the situation with the closed store. Here are some steps you can take to try and resolve the issue:

1. Contact Your Payment Provider:

  • Credit Card Company: Contact your credit card company and dispute the charge. Explain that you did not receive the goods or services you paid for.
  • PayPal: If you used PayPal, file a dispute through their resolution center.

2. Report to Local Authorities:

  • Consumer Protection Agency: Contact your local consumer protection agency or equivalent. They may be able to investigate the matter and take legal action against the store.
  • Police Department: If you believe you’ve been a victim of fraud, report it to your local police department.

3. Online Reviews and Social Media:

  • Leave Negative Reviews: Leave negative reviews on the store’s social media pages, Google, and other relevant platforms.
  • Warn Others: Share your experience on social media to warn others about the fraudulent store.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly