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Shopify Discussion
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I purchased an e-commerce store and cant access it at all. I had tried to start a store on my own but never finished it come to find out the email addresses are so similar I think it canceled each other out. Anyway, I would love someone to help me figure this out. Thanks

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Hey @jjustice ,

I’m sorry to hear you’re having trouble accessing your e-commerce store. It sounds like the issue may be related to similar email addresses, which could cause some confusion with account access. Here are some steps you can try to resolve the issue:

  1. Check for Email Confusion:

-Double-check if the emails used for the accounts are too similar (like one letter off or different domains). Sometimes, the email system might treat them as the same, or one might override the other.

  1. Use Account Recovery:

-Shopify has a password reset and account recovery process. If you can’t access your store’s admin page, try using the password reset feature on the Shopify login page. You will need to have the correct email address linked to the store.

-Visit Shopify’s password reset page and enter the email addresses you might have used for both accounts to see if either can reset.

  1. Contact Shopify Support:

-If you’re still unable to access your store, Shopify’s support team can help recover your account. When reaching out to Shopify Support, provide as much information as you can, such as:

-The store’s name

-The email addresses involved

-Any purchase or billing information

-You can contact them via their support page or by using the live chat option.

  1. Check Your Email Accounts:
  • Make sure the email associated with the store purchase has been confirmed and is the correct one. Sometimes email accounts get flagged as spam or may not be fully verified, leading to access issues.
  1. Purchase Confirmation:
  • If you purchased the store from another seller, ensure you received all the correct transfer information, including login details or access to the Shopify account.

If you need more specific help with the process, feel free to share additional details, and I’ll guide you through them.

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Rajat Sharma