I have a product that is zero dollars (completely free, no tax) and a digital item (no shipping).
In checkout, is there any way to hide the “Billing Address” section? That is the name & address. It is not needed for me to process the transaction, especially address.
Hey, @shopper11 .
Thank you for reaching out and posting this question.
I’m afraid there isn’t a way to hide the customer’s billing information from the checkout as some basic information is still required to represent a bill of sale - despite the item being free. However, there are other methods that you can consider for giving customers a free download, such as adding a download link on a page or a blog, which doesn’t require customers to go through the checkout process. If none of the other methods work out for you, then I’d be happy to submit a feature request on your behalf to our development team.
Can you tell me more about the free digital product(s)? What type of file format is it?
The product is an event - with zero cost for the customer. We are capturing custom field data (custom line-item data) on the product page. We dont need any payment data (which doesnt show up) and we dont need billing data.
Hey, @shopper11 .
Thank you for following up and sharing the additional context.
I understand that you’re capturing the customer’s information using custom fields on the product, which is why you don’t need to capture the customers’ billing information during checkout, and I’d be happy to share your use-case as a feature request with our development team. While I wouldn’t be able to share a timeline on the feature request, we’ll be sure to announce any new features or upcoming changes on the Shopify Changelog.
That being said, I’d love to hear more about your business! Aside from the free event, what other products are you selling? Do you have a marketing plan prepared for your store?
Hello Elias! Are there any news about the feature request? I offer a free digital product and I would love to have the possibility to hide the billing adress. I really don’t need the adress. These are sensitive data for lot’s of people.
Hi Denise! We don’t have any further updates on this at this time, but continue to share feedback with our developers on your behalf.
I would just like to add another vote for this feature request. I have the exact same scenario as the OP and I have had some users who have chosen not to register for a free event just because they don’t want to add their address.
Many thanks
David
Hey, @newmoonart !
Thanks for joining the discussion, and thanks for your feedback.
It’s greatly appreciated. We are aware of this, and we understand how this would be an essential improvement for your business and increase efficiency. So I’m going to forward your feedback to our team.
Thanks!
I have also requested this feature. Seems like a simple request. It is intrusive for our customers receiving free products/services, for whom address data are not needed and pose an obstacle to uptake. PLEASE FIX THIS! Thanks.
Hi there!
Are there any updates about the feature request? I have a couple free digital products I’d like to offer along my ebooks and I would love to have the possibility to hide the billing address. Most people won’t put in their address for a freebie. If I can’t get their email address alone I can’t market to them other products in our shopify store.
Checking in. This feature is so needed. It almost makes me not want to use Shopify.
This seems like a simple feature to add. Any update, please?
For my free digital product I found a pretty good solution:
I use the newsletter form now. With the Email App and Shopify Flow I built
„customer subscribed to email marketing“
Then validate if email subscription method is not checkout (to avoid that it‘s sent to users which are select the mail subscription during purchase)
then
send marketing mail.
in the marketing mail is my free template which I uploaded to shopify.
benefit: no adress and more marketing subscriptions 
check how I use and style the newsletter input to make clear there is a free template:
shop.meosdesign.de (3rd section)
Just want to chime in another request for this feature.
Any updates on this? I have a few digital products I plan on offering for free but there is no way I want my customers to give me their address. Please Shopify!