Still no response about when and where my money is ! I have contacted the BBB to investigate . This is really unfortunate for myself and several other people who depend on the money that is being held for no reason . Sickening this happening
Topic summary
A merchant is experiencing funds being held by Shopify Payments without explanation or communication.
Key Issues:
- Money is being withheld with no clear reason provided
- No response received from Shopify regarding when funds will be released or where they are
- The merchant depends on these funds and describes the situation as urgent
Actions Taken:
- Filed a complaint with the Better Business Bureau (BBB) to investigate
- Notes that multiple other merchants are experiencing similar issues
Status: Unresolved - awaiting response from Shopify and BBB investigation