I am looking to migrate my Shopify store to another platform with a different supplier, and have been unable to access my full Gift Card data. We only get access to the last four digits of the gift card for security reasons (which is a good thing, to a degree). In order to migrate our gift cards onto another platform, we require the full code, balance, customer name and purchase date. Shopify is unable to provide the full card number. As the business owner, I own this financial liability and believe I should have access to this data. The support team continues to tell me that “nobody” has access to this data, which is not possible, because the data exists in order for my customers to be able to redeem their cards. The level of security on this seems unreasonable, given that the only place someone can spend these gift cards is in my own store - it’s not like they are legal tender that can be spent anywhere else.
Has anyone been able to get access to this unencrypted gift card data for their own stores?
Holding it hostage from the business owner feels like anti-competitive an unethical behaviour on the part of Shopify.
Any advice would be appreciated!
Topic summary
Main issue: A store owner migrating off Shopify needs full gift card data to port balances to a new platform. Shopify only exposes the last four digits for security, and support states that “nobody” can access full codes. The owner argues they bear the financial liability and should receive the full code, balance, customer name, and purchase date to honor outstanding cards.
Details requested for migration:
- Full gift card code (unmasked)
- Current balance
- Customer name
- Purchase date
Tension: The owner views the restriction as unreasonable and potentially anti-competitive, noting cards can only be redeemed in their own store. They contend the data must exist for redemption to work.
Community input: Two other participants—one migrating to Shopify and another to WordPress—echo the same concern and ask if a solution was found.
Status/outcome: No solution, workaround, or official exception process is provided in the thread. Key open question: Is there any method to export or obtain unmasked gift card data from Shopify for platform migration?
Were you able to find a solution? I am migrating to Shopify at the moment but have the same concern.
Hi, could you find a solution to this problem? I am having the same difficulty, as I am migrating to a Wordpress site.