I deactivated my store, but wanted my product information as well as sales tax information. How would I get this information without having to pay $29 for a plan.I was on the pause and build, but decided to deactivate.
Topic summary
Access to product and sales tax information after store deactivation without reactivating or paying for a plan.
- Support can grant temporary access to a deactivated store to retrieve needed data, provided there are no outstanding invoices on the account.
- How to proceed: Use the corrected Help Center link (https://shopify.link/VAaY), start with the chatbot, and request connection to a live agent. Initial guidance notes you can contact support without logging in.
- Clarification: You can still sign into your merchant account via the Help Center and, when prompted, select your deactivated store. Requests to regain access must be made by the account owner using the correct email/login.
- Reported issues: Users encountered a dead link and difficulty proceeding without an active store; the link was corrected and guidance provided on selecting a deactivated store.
- What you can retrieve: product information and financial documents (e.g., sales tax info, financial summaries, invoices/tax documents) during the temporary access window.
- Status: No in-thread resolution; actionable next steps are to contact support through the corrected link and request temporary access. Outcome depends on support verification and invoice status.
Hi @Shopshoelette ,
If you do not have an outstanding invoices attached to the store we should be able to grant you temporary access to the account so you can retrieve the relevant information that you need. Please contact our support team via the Help Center and explain the situation to them so they can look into granting you access to the store for this purpose.
I just asked the same question. It seems silly to me that we can’t access information just because the store was deactivated. Hopefully the answer you got helps is both. Good luck!
How do we go about contacting the support team when the link takes you to a dead page? I literally just want to print out my financial summary. I don’t understand why this is so hard to be able to do?
1 Like
Hi @Mocha721 ,
Apologies, the link I included in my last message was incorrect. This link should work. You can speak with the chatbot on the right-hand side and ask to be connected to a member of our support team and you should be directed to start a live chat. You do not need to be logged in to connect with our team.
The chat Bot Cannot help me if i do not have a store to select ( due to mine being deactivated)
Even if your store is deactivated, you can still sign into your merchant account through our Help Center and get support. When asked to choose a store, you should be given an option to select a deactivated store if you have no live ones. It’s important to note that requests to access a deactivated store must come from the account owner login, so please ensure you are signed in with the correct email address.