Trying to find a way to add a Credit Card Surcharge to orders where customers choose to process their payment via credit card. A few things to note
I operate a store in an industry where margins are very low, so absorbing credit card rates is not viable
Similarly, I operate in an industry with a lot of competition, so simply increasing my product price or shipping price (we offer fixed price shipping) is not a suitable option
I have seen a number of apps suggested HOWEVER, it seems these apps can only add fees on an order in general, not based upon payment type. We also offer Direct Debit and a number of alternative payment methods, so applying a fee to all types of transactions doesnāt help us either
All of my competitors who operate in the same industry get around this issue by adding a surcharge on credit card purchases (different platforms), so I need to try and achieve the same result, otherwise my stores will look more expensive to buy from over my competitors.
Iāve done a heap of searching but there doesnāt really seem to be any topics on this since 2019, so Iām hoping perhaps there have been some developments made in this space
I can confirm for you here that, as you suspect from your own checks, it would not be possible to levy a surcharge only against a certain payment method being used here.
There are fee-related apps in our app store that would allow you to add fees to orders as youāve seen for yourself, but it would not be possible to discriminate in terms of which payment methods are being used in your store.
What I can do for you from here would be to file a feature request for this functionality, so our developers know this is something our merchants would like to see in the platform in the future.
Youāve already provided great info here on why this is important for your business, but do let me know if thereās any info we can add to this request that is specific to your business needs.
This will help us to file the most accurate, useful request possible for our developers to work from.
Thanks for your prompt response. Yes, please do file the request, as itās something based on what Iāve read on an extensive number of forum posts which would be well received by many.
I would expect that Shopify likely doesnāt do this as a default option as they donāt want to discourage customers from selecting Shopify Payments as payment option (when other options are available), but itās a catch 22 as Iām seeing this frequently as a reason for retailers moving to other platforms.
I think youāve probably got all of the necessary information, however probably the only other thing Iād really like to see (which is in a similar space) would be the option to allow in-store pick-up, but be able to add a āhandling feeā. Reason being is that weāre also a bricks & mortar shopfront, which offers installation of products that we sell. If a customer purchases something only to be shipped to them, the shipping fee covers it being sent direct from our warehouse to their address, but if they select in-store pick-up, we still have to get it shipped from our warehouse to our retail location, incurring similar cost as sending it straight to the customer, but without the cost being passed on.
Iāve come up with some dodgy workarounds where I can add 2 types of shipping and call one āpick-upā, but it removes some of the functions (such as marking ready for pick-up) and customers are also finding confusing having to enter shipping specifics when they know theyāre not shipping.
I guess Iām somewhat complicating it but mentioning two separate topics on the one thread, but thought it worth mentioning as I would imagine itās in a similar area with regards to the development
Thanks so much for that info and apologies for my delay in getting back to you here.
Iāve been able to use the information on what you wanted to see in the platform, why it matters for your business, and what youāve been doing as an alternative to file requests for both of these features internally on your behalf.
Our Changelog page is always a great resource to keep an eye on for any updates to the platform released in the future.
Thanks again for taking the time to let us know how we can make Shopify work better for you!
Iām deeply interested in this as well. We use a payment provider that offers a laybuy type service, but they take 6% of our revenue. Being able to pass this on to the customers who use it and not the rest would be a godsend.
This is something we are looking to do as well. In our area most small business are doing this and using a 3rd party. It would be phenomenal to be able to do it automatically or as an option with Shopify payments. We do not want to go to a 3rd party to be able to do this. I hope this can be something that is done quickly and I have seen multiple forums asking for this option.
We are also interested in such a feature. We should be able to configure this in your application rather than going to third party apps. I donāt trust the apps when it comes to the final check out page where they are entering payment information.
Just bumping this topic to see if there has been any progress in the last 12 months? I note that lately Shopify has rolled out a series of useful updates, but disappointingly, this doesnāt seem to be one.
With bank fees increasing, this is becoming an increasingly pressing issue, and I think thereās no doubt that thereās quite a bit of interest in in this feature
I would also like to check back, if there is any progress with this topic. Iām currently still deciding if shopify is the right platform for a number of customers. A feature to pass on creditcard/paypal fees would be a real help.
Also interested, we are in a low-margin industry as well and need a way to pass on fees. It is now approved in Canada to pass on CC fees to customers, so this is not a question of legality.
This is something we desperately need. Before we switch to a different platform, is there any movement or options for passing credit card fees onto customers?
Why has this not had any movement since May 2021? There are 1000ās of Shopify sites that need this. I just had my 2 websites transferred to Shopify from Wordpress and I am so disappointed in the expense of apps, lack of functionality that Im thinking of paying again to have my sites transferred back.
Also the customer is basically non existentā¦this post is a classic example.
Iām jumping in on this topic as well, has there been any progress lately? Shopify has rolled out a number of updates lately, but unfortunately this doesnāt seem to be included.
With increased bank fees, this has become a serious pressing issue, and Iām sure there are 1000ās of shops that would be highly interested in tis feature. But since it discourage the Shopify payment method it is not likely to be introduced at all.
Iām considering moving to another platform as Iām getting more experience in e-commerce I recognize a number of limitations with Shopify where other e-commerce platforms are more customer focused.
Hi Don, please can you look into this again. So many people have been asking for this for years and still the same responses! Please sort it out. We have buy now pay later finance payment options that charge us a 6% surcharge for using their service, plus we get charged the 2% shopify fee for using non-shopify payments. So around 8% fee on items that are circa $2000 is a lot of money to waste. We cant even pass some of this surcharge cost to our customers as you guys wont listen to us and add a custom surcharge option. Only been on shopify for a year, considering cancelling our plan and changing to a different ecommerce platform if this doesnt get sorted fast!
Hey, Don! Any news on this??? I am following as I am running into a similar issue selling high-ticket items. Like local businesses, I would like to have that option to just negate all credit card fees to the customer. Those fees get big fast on larger items!
We had to add a drop down menu on the cart page - when someone selects that they want to pay with a card - a 3% fee is applied to the entire order. The catch is that it does not capture fees on sales tax. So itās a fix - just not the best one. Atleast we arenāt completely losing our a$$es.
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