How can I cancel my ecommerce platform subscription with an unpaid invoice?

Payments + Shipping & Fulfilment
1

Hello.

Shopify is definitely the best ecommerce solutions and I am currently running a Shopify store.

However Shopify turned out not to be the best solution for my new business.

I’ve wanted to cancel my trial but I’ve been late with a few hours. Shopify tried to charged my debit card (which had no fund at that moment). I am trying to canlce my subscription but Shopify doesn’t let me do it because of the unpaid invoice.

Would you please support me on that? I believe that there is a way to cancel my subscription because I’ve used Shopify for free only for a few hours more than the 14 days period.

Thank you!

2

Unfortunately, I can’t reach the support.

Only FAQ.

How can I reach support?

Thank you.

3

please contact our support here for immediate assistance. To contact us using the Help Centre, our Support info can be found in the main menu (Support > Contact Support) or near the footer. If you experience any login or loop issues when using the help centre, please log out of your account and access our support as a guest as shown in this example. Other than this, our Facebook and Twitter support are available 24/7.

thanks,