Hello, I forgot to close my store before my trial ends and I can’t pay it. I’m just trying shopify out for future use and found it useful. I’m still currently building my products and hopefully start my own shopify shop soon. Your help would help me a lot.
Looking forward,
Gervin
Hey @GervinLucena
Welcome to Shopify!
I understand you signed up to a free 14-day trial and you now wish to cancel your subscription, is that correct? I am sorry to hear that! However, I do appreciate the fact that sometimes the timing to start paying for a subscription is not always ideal.
If you selected a plan and added a payment method to your account, then you may have been automatically charged for the first month subscription after you went past the 14 days. Can you confirm if that is the case?
If you have not yet selected a plan and haven’t added a payment method to your account, then you can safely let the free trial expire and you won’t be charged for the store. When you do decide to come back to the store, you can log in and then select a plan and add a payment method.
In either case, I would suggest reaching out to our support team here. Here on the community forums we have no account access, however if you reach out to us through that link above, we can authenticate you and take a closer look at your account. If you explain your situation to our team, we can do our best to help you get accommodated during this time.
As you are new to Shopify, I have some handy resources for you to learn more about the platform. Feel free to check these out whenever you have some spare time:
I messaged you sir Rick
Many thanks for the private message. I understand you are wondering how to be connected with a support advisor using my link above. If it is OK with you, I will explain how to do so here so that it may be beneficial to others also.
