Hello,
I would like to cancel my subscription but I can’t login to my account, because I don’t have access to the email I used to sign up for Shopify.
I set up another Shopify account just so I could use this forum to get help. I really hope a Shopify Support staff contacts me. I need to speak with a live person.
Hey, @MrsKisha ! Welcome to Shopify Community!
Since you’re unable to access the email you used for your Shopify store, we’ll need to assist you with cancelling your subscription and deactivating your store. In order for us to do so, we’ll need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
We regret to see you go, but we understand that there’s a stage in the entrepreneurial journey where you have to take a step back from your business. If there’s any other reason why you’ve decided to stop working on your store or running your business, do feel free to share it here, especially if it involves our platform and any opportunities for us to improve. Your feedback is welcome so don’t hesitate to let us know what you’d like to see on our platform should you decide to come back. Thanks!
Hello,
I would like to cancel my subscription but I can’t cancel my account within the Shopify app, I am being charged 39 dollars a month after I deactivated my Shopify account, How can solve the issue,
I set up another Shopify account just so I could use this forum to get help. I roped a Shopify Support staff contact me. I need to speak with a live person.