Hello i need urgent help as many times as i try to change my bank account its asking for my old account routing number and acount number but as many times s i put it in its saying that (old account must match the information we have on file) but thats the right numbers i need help with this urgently
Hi, @Owais828 !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
You mentioned that you are unable to update your bank information because the record of your previous bank details does not match. It is possible that you are inputting a different account or incorrect details. Rest assured, we can assist you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to “contact support.” It will guide you on the next steps to connect with a team member who can provide further assistance.
If you need any further assistance, please don’t hesitate to let me know here.