Hi! I am trying to change my store location to the United States since I have a Payoneer account that allows me to give the information needed of an account from the US. I am changing the location at the Settings > Locations , but I don’t see the option on the payment providers of the Shopify (powered by Stripe) one, just the third party ones. Is there another option I need to configure to shopify allow me to use its payment process?
Hi there @dreweeb !
Without accessing your account I cannot say for certain, but It is likely as you are changing location that you will need to submit additional verification documents that prove you are currently residing in a country that supports the Shopify Payments gateway before the option will be offered to you.
I would advise reaching out to our live support directly to see if this is the case, and they can help you through what documents (if any) are needed in order to activate Shopify Payments. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
Can I submit the address of a company of mine in the US? I am currently not residing in the US
This may or may not be possible, @dreweeb . I cannot say for certain without access to your account.
If you wish, you could try reaching out to our live support team directly and asking for clarification on this. They will be able to authenticate you and have access to your account details. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.