I have a problem regarding the change of currency.
My company is located in Croatia and the currency has to be in HRK but my first sale was in Euros. Now Shopify does not allow me to change the currency on my store in Croatian Kuna( HRK). I need to start selling the products but I cannot do so while my currency is set in Euros because of legislation formalities in Croatia. I would greatly appreciate your feedback as soon as possible. Thank you in advance.
To change your currency after the first sale, you have to reach out to Shopify Support team directly to ask them to make a change for you. You could refer to this link here to contact them through email, live chat.
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I’d like to share some info on changing your store currency after having made a sale with you here and confirm how you can go about doing so.
There are a few things to bear in mind when considering this change that I can let you know in advance.
Reporting: With changing between currencies, our reporting doesn’t factor in the difference between currencies. So if you had $500 USD processed, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward.
Product Pricing: Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
Apps: Some apps may have limitations when it comes to changing selling currency. If you need to know how changing selling currency will affect your apps, they should reach out to the App partner to clarify before changing your selling currency.
Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, merchants will need to delete the previous rates and add them back in manually to list them in their new currency.
Currency rules: if a merchant currently offers a currency as an option with a manual FX rate and rounding rules setup, those settings will be “locked” if they then change that into their shop currency. They need to revert that currency back to automatic FX rates and no rounding rules before doing so.
