So, I half set up my business and got my sister to verify as she is over 18 but then it said that I need more verification but I can’t change from my sister to a new person to verify. I would like to remove my sister and add my friend who is over 18 but it will only let me add a verification document not to change the person on the verification. If there is a way to remove my sister from it and start the verification whilst still keeping my store as it currently is please let me know.
Hey, @roberton ! Welcome to Shopify Community!
We’ll need to access your account to help you with updating the account name under your Shopify Payments account so you can complete the verification. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Feel free to create a support ticket by visiting https://bit.ly/3cJkx8V and by logging into your account. After then, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!